am - business analyst in bangalore

Main Purpose of job We are looking for young, highly motivated business analyst with a criticalthinking mindset to join our Business Analysis & Consulting Unit. As a Business Analyst, you will playa crucial role in identifying, improving and developing Digital solutions that drive strategic goals of organizationand Clients. This is a tremendous opportunity to learn and participate in high-priority initiatives and multi-team collaboration across various business segments within the organization.  Ability to drive process analysis, opportunity assessment and stakeholdercommunication, workshops and meetings  Elicit requirements, identify solution and delivery defined functionalspecification documents including Business process mapping/modelling and BRDs.  Exposure and sound understanding to developing Business case ROI  Ensure requirements are communicated and tracked correctly to developmentand testing teams  Liaise between Business and Technology teams effectively and developmeaningful relationships through collaboration with stakeholders  Business analysis covering but not limited to capability assessment/business process analysis /financial analysis/ feasibility analysis Other key requirements:  Experience with requirements documentation tools  Good verbal/written communication skills  Strong analytical, problem solving and critical thinking skills  Direct client interaction to capture requirements in at least 2 projects  Good understanding of project business case builds out (benefit case vs costcase)  Ability to understand system requirements/ service end points/data mappingand capture requirements/dependencies accurately  At least 1 project experience or exposure or good understanding ofConversation AI solution or technologies  Nice to have: Experience with industry standard platforms such as SFDC,Genesys, Pega, …Experience  Bachelor's or Master's degree in business administration preferred  Overall experience of 5 years+ of relevant experience with at least 2 yearsof functional knowledge in contact centre operations (business applications /processes /platform) for anyindustry  Formal requirements analysis experience in at least 4 projects or 2 years ofrelevant experience related to requirements gathering, exposure to testing and developmentsupport.

Business Analyst