- Provide excellent customer service to I.T.’s customers by assisting them during the support process.
- Install, configure, and maintain desktop and notebook computers and peripherals.
- Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the I.T. Help Desk or User Support Analyst levels.
- Maintain an electronic software license management system to minimize paper-based record keeping.
- Maintain electronic records of asset allocations from I.T. inventory.
- Make recommendations to his or her supervisor for improving customer service operations.
- Use the systems and devices provided, such as disk imaging and software deployment systems, in order to turn around service issues as efficiently as possible.
- Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with I.T. Customer Services’ goals.
- Assume ownership of I.T.’s customers’ service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion.
- Provide high-quality and timely communications to I.T.’s customers during the service process, using frequent verbal and written communications. Actions taken on a service request will be logged into the I.T. work order.
- Maintain and project a professional attitude toward I.T.’s customers at all times and in all circumstances.
- Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of I.T.’s customers.
- Provide alternatives when necessary in order to meet I.T.’s customer’s business requirements.
- Provide support to the I.T. Help Desk and other I.T. personnel as needed.
- Advise the User Support Supervisor on technical issues and make recommendations on technology within his or her area of expertise.
analyst ii-user support.
- bangalore, karnataka
- posted 1 march 2023
- closes 29 april 2023
job details
summary
- bangalore, karnataka
- a client of randstad india
- permanent
- reference numberJPC - 81500
job details
JD:
JD:
- Provide excellent customer service to I.T.’s customers by assisting them during the support process.
- Install, configure, and maintain desktop and notebook computers and peripherals.
- Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the I.T. Help Desk or User Support Analyst levels.
- Maintain an electronic software license management system to minimize paper-based record keeping.
- Maintain electronic records of asset allocations from I.T. inventory.
- Make recommendations to his or her supervisor for improving customer service operations.
- Use the systems and devices provided, such as disk imaging and software deployment systems, in order to turn around service issues as efficiently as possible.
- Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with I.T. Customer Services’ goals.
- Assume ownership of I.T.’s customers’ service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion.
- Provide high-quality and timely communications to I.T.’s customers during the service process, using frequent verbal and written communications. Actions taken on a service request will be logged into the I.T. work order.
- Maintain and project a professional attitude toward I.T.’s customers at all times and in all circumstances.
- Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of I.T.’s customers.
- Provide alternatives when necessary in order to meet I.T.’s customer’s business requirements.
- Provide support to the I.T. Help Desk and other I.T. personnel as needed.
- Advise the User Support Supervisor on technical issues and make recommendations on technology within his or her area of expertise.
experience
10
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