The AR Lead is responsible for overseeing the end-to-end Accounts Receivable (AR) process delivered primarily by an outsourced service provider, while also managing a small captive AR team located in-countries (where applicable). The captive team will handle critical AR operations requiring close alignment with local stakeholders, statutory compliance, or sensitive risk management.
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This role ensures adherence to Group policies, local statutory requirements, and service-level agreements (SLAs) while driving operational excellence, process improvements, and risk mitigation. The AR Lead will act as the primary liaison between internal stakeholders, the outsourced provider, and captive team members to deliver best-in-class AR services.
1. Partner & Captive Team Governance
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Manage the relationship with the outsourced AR service provider, ensuring adherence to SLAs, KPIs, and internal controls.
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Provide leadership to captive AR team members, ensuring they deliver on critical AR functions such as escalated collections, dispute resolution, and compliance-sensitive activities.
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Act as the bridge between captive teams and the outsourced partner to ensure seamless collaboration, knowledge sharing, and process alignment.
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Conduct regular governance meetings, review performance dashboards, and drive accountability with both the partner and captive team.
2. AR Process Oversight
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Oversee billing, cash application, collections, and dispute resolution activities managed by the outsourced partner.
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Monitor aged debt, DSO (Days Sales Outstanding), and collections efficiency across both captive and outsourced teams.
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Ensure effective credit control processes are implemented and consistently followed.
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Escalate and resolve critical issues impacting cash flow or customer relationships.
3. Compliance & Controls
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Ensure AR processes comply with Group policies, IFRS/local GAAP, and tax regulations.
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Oversee internal controls to safeguard receivables and minimize bad debt exposure.
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Ensure unified and reliable computation of bad debt provision across all entities in accordance with Group rules.
Key Focus
Roles and Responsibilities
experience
15show more The AR Lead is responsible for overseeing the end-to-end Accounts Receivable (AR) process delivered primarily by an outsourced service provider, while also managing a small captive AR team located in-countries (where applicable). The captive team will handle critical AR operations requiring close alignment with local stakeholders, statutory compliance, or sensitive risk management.
This role ensures adherence to Group policies, local statutory requirements, and service-level agreements (SLAs) while driving operational excellence, process improvements, and risk mitigation. The AR Lead will act as the primary liaison between internal stakeholders, the outsourced provider, and captive team members to deliver best-in-class AR services.
1. Partner & Captive Team Governance
•
Manage the relationship with the outsourced AR service provider, ensuring adherence to SLAs, KPIs, and internal controls.
•
Provide leadership to captive AR team members, ensuring they deliver on critical AR functions such as escalated collections, dispute resolution, and compliance-sensitive activities.
• ...
Act as the bridge between captive teams and the outsourced partner to ensure seamless collaboration, knowledge sharing, and process alignment.
•
Conduct regular governance meetings, review performance dashboards, and drive accountability with both the partner and captive team.
2. AR Process Oversight
•
Oversee billing, cash application, collections, and dispute resolution activities managed by the outsourced partner.
•
Monitor aged debt, DSO (Days Sales Outstanding), and collections efficiency across both captive and outsourced teams.
•
Ensure effective credit control processes are implemented and consistently followed.
•
Escalate and resolve critical issues impacting cash flow or customer relationships.
3. Compliance & Controls
•
Ensure AR processes comply with Group policies, IFRS/local GAAP, and tax regulations.
•
Oversee internal controls to safeguard receivables and minimize bad debt exposure.
•
Ensure unified and reliable computation of bad debt provision across all entities in accordance with Group rules.
Key Focus
Roles and Responsibilities
experience
15show more
