API Management
- Provide technical support and troubleshooting assistance to customers and internal teams for issues related to API platform running on Azure Cloud.
- Investigate and resolve complex technical issues, including performance problems, system outages, and application errors.
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- Collaborate with the Level 1 support team to escalate and triage issues effectively and efficiently.
- Work closely with the development and DevOps teams to identify, diagnose, and resolve production issues promptly.
- Monitor system performance and proactively identify potential problems or bottlenecks in the Kubernetes environment.
- Develop and maintain support documentation, including knowledge base articles and troubleshooting guides.
- Knowledge in Azure API Manager, application gateways and Kubernetes
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API Management
- Provide technical support and troubleshooting assistance to customers and internal teams for issues related to API platform running on Azure Cloud.
- Investigate and resolve complex technical issues, including performance problems, system outages, and application errors.
- Collaborate with the Level 1 support team to escalate and triage issues effectively and efficiently.
- Work closely with the development and DevOps teams to identify, diagnose, and resolve production issues promptly.
- Monitor system performance and proactively identify potential problems or bottlenecks in the Kubernetes environment.
- Develop and maintain support documentation, including knowledge base articles and troubleshooting guides.
- Knowledge in Azure API Manager, application gateways and Kubernetes