application specialist-pharma in new delhi

posted
contact
randstad india
position type
permanent
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posted
location
new delhi
function
Other
position type
permanent
experience
5-10
reference number
60022
contact
randstad india

job description

application specialist-pharma in new delhi

The Field Application Specialist role is the front-line technical support representative and is responsible for providing solution-oriented consultative training, technical support and troubleshooting at customer site, at every stage of contact on each technical support interaction in the field. The person performing this role is results oriented, operates with a sense of urgency and sets priorities in accordance with the needs of the company and the customer

 

Works to retain current customer business, while developing and building customer relationships and intimacy that result in customer loyalty, retention, renewal and positive referrals.

 

This position requires someone who is a self-starter, with the ability to deliver a customer experience, while working remotely without direct supervision and able to travel within their assigned geographic area on short-notice.

 

Promotes cross functional teamwork and cooperation across the business, removes barriers to productivity. Field Application Specialists, specialize in one of the businesses either Industry or Clinical.

 

Main responsibilities
  • Performes pre-installation inspections/audits,
  • Coordinates and delivering technical training,
  • Act as a consultant and support companie's product lines,
  • Answers internal and external customer inquiries
  • Provides proactive and corrective fine tuning of assay applications to ensure optimal analytical performance
  • Ensures regulatory compliance through timely and accurate documentation in the ERP system
  • Completes all after- technical support documentation (ERP/CRM) necessary to update the planners, customer administration, customer care
  • Consults and collaborates with Support Center team, installation project managers, management, GCS, GICS…
Supports the sales team and sales cycle by providing technical sales support in preparing tenders,

skills

Application Specialist, Demo

qualification

PHD, MS/M.Sc(Science), B-Pharma