applications support analyst -intermediate (237029) in Mumbai
?� Read and understand Business Requirement / Functional Requirement Documents.
� Build and maintain close working relationship with Operations and QA team to understand / enhance product / process knowledge.
� Preparing test plans, writing and executing manual / automated test scripts.
� Identifying defects, coordinating with QA and Application Development Team to ensure defect closure.
� Provide support to the Operations Team by means of training the team on new functions / applications being deployed to production.
� Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements.
� Communicate written and oral expression in a clear, concise, and professional manner.
� Demonstrate professional work habits / ethics in the areas of attendance and punctuality.
� Flexible with shift timings and adhere to the needs to business
� Comply by company values