area service incharge – i&fr in mumbai

| | | ---|---|---|--- | DUTIES AND RESPONSIBILITIES|Responsible for end to end delivery of Installations and Fault Repairs forTata Sky Broadband Customers within defined TAT and SLAResponsible for onboarding partner teams for execution of I&FR activityPartner Governance for Installation and Fault Repairs to deliver Technicallysuperior, First time Right Customer experience on I&FRStrict adherence to safety measuresAttend and clear Fault repair or Service request arising out of Tata SkyBroadband network through partner teams within defined SLA and KPI'sDaily dashboard reporting, and MIS for Activations done, and Fault attendedTotal pendency reporting with proper remarksRecovery from time to time for the de-activated customers through partnerteams as per defined TAT and KPI'sResponsible for cross functional lead, support and follow up for customerrelated and all escalations if anyPolicy and Process ComplianceSafeguard the organization's processes and policies.Strict adherence to SOP and the defined processes

maintenance, fault, FFT, Repair