ROLES AND RESPONSIBILITIES
Helpdesk/Mailroom Operations
▪ To provide management advice on Helpdesk/Mailroom for escalated issues during the shift
▪ To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process
▪ To ensure accident or crises management is addressed immediately
▪ Clearing of C-mail / Government agencies mail to the proper recipient Front Office Operations
▪ To provide management advice for Front Office for escalated issues during the shift.
▪ To ensure immediate response to all priority calls during the shift and follow escalation process
▪ To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.
▪ To ensure immediate response to all priority calls during the shift and follow escalation process
penalties/comments for the improvement in security services
Security Operations
▪ Attending the shift briefing
▪ To ensure Security muster, deployment and make sure to acknowledge on the register for any
e that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits
▪ To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure ...
