associate director operations in bengaluru / bangalore

posted
contact
randstad india
position type
permanent
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posted
location
bengaluru / bangalore
function
Education
position type
permanent
experience
5
reference number
62738
contact
randstad india

job description

associate director operations in bengaluru / bangalore

We are Hiring for Director Operations for one of our clients. Roles and Responsibilities :
● Manage a team to ensure that we can constantly source top quality evaluators and proctors
● Plan and manage the requirement of the right number of evaluators and proctors onboarding
based on business metrics.
● Ensure that all personnel are trained and unbiased while continuously ensuring that they are
relevant in accordance with industry standards
● Strategize the training, audit processes and success criteria for both evaluators and proctors
● Constantly iterate the process to ensure that we increasingly leverage technology to increase
efficiency
● Handle relationships with evaluators and proctors to ensure that they constantly have a great
experience and a high NPS
● Ensure finances and payment cycles for all personnel are cleared on time by your team
● Leading the customer support team and guiding them to perform nothing but best.
Requirements :
● 5+ years of experience in Operations, Business Development, Strategy
● Great Communication, managerial and interpersonal skills
● Self-Starter who thrives on Speed, agility and can quickly adapt to changing scopes and
priorities.
● Strong attention to detail
● Customer Centricity & Strategic mindset
● Good analytical capabilities
● Bias for action

skills

operations

qualification

Any