associate manager- technical services in bangalore

Ensuring that staff are motivated, monitored and measured in line with companytargets and performance standards.  Assist Team leaders to support customers' research problems, consulting withmore experienced scientists when necessary  Develop positive customer and colleague relations  Managing the SLA for the tech services team under the span of control.  Manage activities across the team to achieve customer satisfaction  Lead project(s) through to successful implementation.  Help transform the customer experience via the implementation of new supporttools and processes  Handling new business opportunities and acting as the face of the business.  Mentoring and training the leaders and high potentials  Monitoring & reporting on standards & performance targets.  Arranging & chairing leadership meetings, focusing on targets &achievements.  Implementing new initiatives.  Involved in the recruitment of new staff.  Create a positive working environment. .  Providing prompt and accurate information on individual performance.

"technical services"

M-Pharma