Roles and Responsibilities Administer and oversee all aspects of the US benefits program, including health insurance, retirement plans, and other employee
benefits.
· Coordinate with stakeholder, benefit providers, brokers, and vendors to ensure timely and accurate delivery of benefits to
employees
...
· Assist employees with benefit inquiries, issue resolution, and enrollment processes daily, requires on call assistance on regular
basis for half of the working day
· Stay appraised on benefits policies and changes on the benefits front
Employee Experience:
· Collaborate with team members to develop and implement initiatives to improve the overall employee experience
· Gather employee feedback and conduct surveys to identify areas for improvement and develop action plans accordingly basis
CSAT
· Support the planning and execution of annual enrolment cycle which is yearly for benefits choices for the year, wellness programs,
and other initiatives
Documentation and Process Improvement:
· Develop and maintain standard operating procedures (SOPs) related to benefits administration and employee experience
initiatives
· Continuously identify opportunities for process improvements and efficiency enhancements within the department.
EXPERTISE AND QUALIFICATIONS
Qualifications, Experience, Skills
· Graduate/Postgraduate in Business Management
· Preferred Calling/query management experience
· 3-4 years previous work experience
· Excellent communication skills
· IT skills required
o Data accuracy
o Technical skills from a wide range including Advanced MS Excel
· Other Skills required
o Good at decision making
o Should be self-initiator
o Adept at preparing & maintaining documentation as per operational excellence.
o Explore opportunities for automation
show more
Roles and Responsibilities Administer and oversee all aspects of the US benefits program, including health insurance, retirement plans, and other employee
benefits.
· Coordinate with stakeholder, benefit providers, brokers, and vendors to ensure timely and accurate delivery of benefits to
employees
· Assist employees with benefit inquiries, issue resolution, and enrollment processes daily, requires on call assistance on regular
basis for half of the working day
· Stay appraised on benefits policies and changes on the benefits front
Employee Experience:
· Collaborate with team members to develop and implement initiatives to improve the overall employee experience
· Gather employee feedback and conduct surveys to identify areas for improvement and develop action plans accordingly basis
CSAT
· Support the planning and execution of annual enrolment cycle which is yearly for benefits choices for the year, wellness programs,
and other initiatives
Documentation and Process Improvement:
· Develop and maintain standard operating procedures (SOPs) related to benefits administration and employee experience
initiatives
...
· Continuously identify opportunities for process improvements and efficiency enhancements within the department.
EXPERTISE AND QUALIFICATIONS
Qualifications, Experience, Skills
· Graduate/Postgraduate in Business Management
· Preferred Calling/query management experience
· 3-4 years previous work experience
· Excellent communication skills
· IT skills required
o Data accuracy
o Technical skills from a wide range including Advanced MS Excel
· Other Skills required
o Good at decision making
o Should be self-initiator
o Adept at preparing & maintaining documentation as per operational excellence.
o Explore opportunities for automation
show more
