ba (business analyst) in noida

posted
contact
randstad india
position type
permanent
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posted
location
noida
function
Information Technology
position type
permanent
experience
4-7
reference number
59340
contact
randstad india

job description

ba (business analyst) in noida

Job Description:

 

                          

POSITION

Business Analyst/Senior Business Analyst CRM CoE

POSITION SUMMARY

The incumbent is a part of CRM team and will focus on conceptualization, development & delivery of Customer Relationship Management solutions

JOB DESCRIPTION

  • CRM solutions (internal) & implementations (external):
    • Work on new product framework development
    • Define product capabilities as per business needs and industry trends
    • Understand vertical need from customers/ prospects/ analysts
    • Provide development specs to the developers
    • Test the solution
    • Provide SME consulting during implementations
    • Perform hands-on BA role during implementations
  • Manage functionalities roadmap in line with global trends
  • Demo, POCs, Workshop to prospects, customers and partners
  • Functional scoping of complex RFPs, RFIs & opportunities
  • Working on Marketing content, campaigns and messaging
  • Making functional presentations to the clients, partners, SIs and Analysts

SKILLS REQUIRED

  • MBA graduate having 4+ years of relevant experience in customer interaction in the areas like Presales, Business Analysis, consultancy etc. around CRM domain relating to solution design/implementation/consulting. 
  • Hands-on functional experience of a leading CRM product and implementation processes
  • Thorough understanding of at least 1 key CRM process (preferably Customer Service)
  • Exposure to pre-sales is preferable
  • Good experience in MS-Office suite and documentation skills
  • Good understanding of business objectives and challenges
  • Willingness to travel for Short term/Long term within India/Outside India and work as per project requirements
  • Good Presentation skills
  • Strong communication and inter-personal skills
  • Motivated self-starter with the ability to learn and adapt, expertise and passion for consumer technologies

WORK LOCATION

Noida

skills

"BA", "Business Analayst - CRM", "business analyst", "CRM Functional Consultant", "Functional Consultant"

qualification

B.E/B.Tech