business analyst-rpa in gurgaon

randstad india
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gurgaon, haryana
Information Technology
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randstad india

job description

business analyst-rpa in gurgaon

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

Job Description

Role Summary:

The Robotics Process Automation Business Analyst helps define the business case for the proposed automation of the business processes by reviewing the current process, identifying the automation potential of the process, and the potential FTE takeout. The process architect working with the customer subject matter experts, and the technical architect designs the steps in the process that can be automated (with or without reengineering), and which serves as a basis for the development team to implement the robotics.

The business analyst will also review the design at the design stage, validates the developed automation to ensure it meets the intended design and the business benefits.



Responsibilities include, but may not be restricted to:

  • Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :
    • Process steps, number of applications involved, and process steps per application
    • Process volumes, including any seasonal variations.
    • FTE needed to execute the process
    •  Average handling time
    • Process interdependencies
    • Target SLA , Financial or regulatory points associated with the process.
    • Process error rate, error volumes, and exception handling steps
    • % of process steps including paper, voice, digital etc.
  • Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:
    • Identifying & documenting clearly
      • The steps in the process suited for automation
      • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
      • Outputs and exceptional handling scenarios
      • Scenarios and test data
    • Reduction in Average handling, and FTE takeout as a result of automation
    • Recommendations to alter or reengineer process to improve automation potential
    • Processes that are not suitable, or would not lend any return on investment
  • Ensures the designs are documented within the defined project timelines, and with quality.
  • Performs Quality Control via reviews of the design created by other business analysts.
  • Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
  • Serves as the functional expert for the development and test teams.
  • Resolve queries/issues from the development and test teams.
  • Validate implemented robotics to ensure that it meets the goals and objectives as defined in the design



  • Bachelor/Master’s university degree


  • 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
  • Working experience as a process architect/business analyst
  • Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
  • Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
  • Eye for detail and good documentation skills are needed
  • Fluency in English, both written and verbal essential
  • Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
  • Advanced problem solving and analytical skills. 
  • Ability to multi task in a fast-paced environment.


  • Prior experience in UI automation, Robotics process automation is an added advantage.
  • Certification in Business Analysis



RPA, Business Analyst