business analyst in mumbai

posted
contact
randstad india
position type
permanent
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posted
location
mumbai, maharashtra
function
Information Technology
position type
permanent
experience
8-10
reference number
60157
contact
randstad india

job description

business analyst in mumbai

Responsibilities: • Analyzing/enhancing platform key performance metrics and customer
engagement with the use of Google Analytics/Webengage Platform
• Designing/configuration of customer journey using Webengage
• Create and execute customer training plan
• Address customer issues and escalations. Act as second level escalation
point
• Regular Status reporting to customers and leadership
• Data research & analysis using google analytics & webengage Experience and skill-set requirements Work Experience : 8-10 years
• Ares: New IT Products and Platform Deployments
• Education: Graduate / Post Graduate / Engineering / MBA
• Exposure to Analytics tools like GA, GTM etc.
• Detailed analytical abilities
• Skills: Strong analytics experience in IT products and platforms, Excellent
communication skills,
• Language: Proficiency in English

skills

google analytics, GTM

qualification

B.E/B.Tech, B.A, B.Com, B.Sc, BCA, BBA, B.Arch, LLB, B.Ed, Any