business development manager in gurgaon

posted
contact
randstad india
position type
permanent
apply now

posted
location
gurgaon, haryana
function
Pharma, healthcare & lifesciences
position type
permanent
experience
8-10
reference number
57746
contact
randstad india

job description

business development manager in gurgaon

A senior account manager who is the interface between our core team and ourclients. You'd be responsible for running company best in-class insuranceonboarding experience with our clients - and managing the client relationshipthroughout the year.**Primary Responsibilities** * Learn about Group Mediclaim and company benefits so that you can articulate the value to existing and new customers * Educate our clients about health benefits management and onboard them to our own dashboards and roster management tools. * Develop a deep relationship with the customer and an understanding of their employee health to be able to suggest specific Loop Health product features, interventions, and value propositions. * Help execute and iterate the company onboarding experience to maximize client enrollment in our app and understanding of our benefits. * Be the customer's voice within company providing feedback to our Product team to develop/identify new features * Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell) * Serve as the internal voice of the customer and advocate for our clients' needs (services, support, product management, executive alignment) * Manage and track key performance indicators (KPIs) - claims settlements and health app adoption * Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives and identify opportunities for customer references and case studies * You may travel on-demand to a customer site for short visits**Required Qualification** * A minimum of 8 years of combined experience in Customer Support/ Success. * Bachelor's and Master's degree from a renowned college or university * 6 - 8 years of experience in B2B customer success, account management, product management, relationship management, or a strategic consulting organization * Previous experience in insurance broking is preferred * Should have strong problem-solving skills, with excellent written and verbal communication * Advanced knowledge of Microsoft Excel/Word * Passion for solving client challenges and commitment to client delight * Proven ability to coach, mentor, and develop individual contributors * Naturally curious, with excellent critical-thinking skills

skills

Sales

qualification

B.Com, BBA