business manager - customer service in rajkot

posted
contact
randstad india
position type
permanent
apply now

posted
location
rajkot, gujarat
function
Manufacturing
position type
permanent
experience
3 To 9
reference number
933943
contact
randstad india
apply now

job description

business manager - customer service in rajkot

Tasks :
�1. Effectively manage the customer queries and ensure speedy and timely
resolution.
2. Drive the dealer towards customer satisfaction to meet the CSI Index.
3.Establish and monitor timely vehicle services and delivery to customer.
4.Monitor and ensure the speedy support for any enroute break down calls�
5,Provide Dealer support for any Trouble shooting of Bus Complaints
6.Continuously monitor� technical issues for quick resolution in coordination with HO
Tech Team
7.Monitor and ensure better parts availability at the dealerships.
8.Dealer team skill mapping and plan and ensure the required training to the dealer
team.
9.Ensure and monitor the dealer claims for Quality and Timely submission.
10.Drive the Dealer team for enhancing the service market share
11.Timely submission of reports to the management.
�12. Drive the Dealer for parts sales improvement

Benefits
?Good paymasters, transport, food provided in working hours

Client Introduction
Leading Auto OEM company in India

skills

?after sales, customer support

qualification

Should have experience in After Sales Market.