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business process head in Mumbai

posted:
location
mumbai, maharashtra
function
Other
position type
permanent
reference number
925863
contact
randstad india
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job description

?Business Process Head
The Business Process Head will lead the internal projects team, responsible for planning and implementation of strategies to develop organizational effectiveness and productivity.





� Process Governance

v Ownership of business process strategy, implemented in the agency (entry point for HO).

v First level validator of IT/ system enhancements & change requests from agency.

v Lead global and local process standardization & improvement initiatives.

v Establishing Quality Management Systems for the agency.



� Performance Monitoring

v Monitor global KPIs pertaining to agency productivity & drive continuous improvements.

v Define local KPIs and objectives required for specific process enhancements within the agency.

v Regular reporting to Management on KPIs and driving preventive / corrective measures for improvements.



� Project Coordination

v Lead global systems and project deployment in the agency (LISA, Core Model etc)

v Monitoring of project status and success.

v Liaise with key stakeholders to identify opportunities for new projects pertaining to improvement of service deliverables.


� Agency Change Management

v Define change management strategy.

v Monitor and Control staff training and build a unified approach across teams towards quality and service delivery.


� Agency Risk & Compliance Management

v Monitor the risk identification and control systems within the agency.

v Identify, review & implement regulatory & industry compliance (eg: GST).

v Initiate regular & periodic internal process audits and SOP reviews.


� Application Support

v Build a robust application support team, catering to first level support for corporate applications and tools & local applications.

Benefits
?Leadings hipping company

Client Introduction
?Leading shipping company.

skills

?Business Process Head ,Six sigma,PMP

qualification

?Exp:7+ yrs

Location: Mumbai

Skills:

planning and implementation of strategies to develop organizational effectiveness and productivity.

-Process Governance

-Performance Monitoring

-Project Coordination

-Agency Change Management

-Agency Risk & Compliance Management

-Application Support



apply now