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business process head in Mumbai

mumbai, maharashtra
position type
reference number
randstad india
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job description

?Business Process Head
The Business Process Head will lead the internal projects team, responsible for planning and implementation of strategies to develop organizational effectiveness and productivity.

� Process Governance

v Ownership of business process strategy, implemented in the agency (entry point for HO).

v First level validator of IT/ system enhancements & change requests from agency.

v Lead global and local process standardization & improvement initiatives.

v Establishing Quality Management Systems for the agency.

� Performance Monitoring

v Monitor global KPIs pertaining to agency productivity & drive continuous improvements.

v Define local KPIs and objectives required for specific process enhancements within the agency.

v Regular reporting to Management on KPIs and driving preventive / corrective measures for improvements.

� Project Coordination

v Lead global systems and project deployment in the agency (LISA, Core Model etc)

v Monitoring of project status and success.

v Liaise with key stakeholders to identify opportunities for new projects pertaining to improvement of service deliverables.

� Agency Change Management

v Define change management strategy.

v Monitor and Control staff training and build a unified approach across teams towards quality and service delivery.

� Agency Risk & Compliance Management

v Monitor the risk identification and control systems within the agency.

v Identify, review & implement regulatory & industry compliance (eg: GST).

v Initiate regular & periodic internal process audits and SOP reviews.

� Application Support

v Build a robust application support team, catering to first level support for corporate applications and tools & local applications.

?Leadings hipping company

Client Introduction
?Leading shipping company.


?Business Process Head ,Six sigma,PMP


?Exp:7+ yrs

Location: Mumbai


planning and implementation of strategies to develop organizational effectiveness and productivity.

-Process Governance

-Performance Monitoring

-Project Coordination

-Agency Change Management

-Agency Risk & Compliance Management

-Application Support

apply now