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cdss process associate - in Gurgaon

posted:
location
gurgaon, haryana
function
ITeS & BPO
position type
permanent
reference number
905623
contact
randstad india
apply now

job description

The CDSS associate is part of a core operational team working on producing CDSS deliverables on a day-to-day basis and serves as a primary interaction point for the BTGS contract and business management community.

If selected for the role, you will need to �
� Handle back office (and in most cases speaking to the end customer) processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for CDSS customers
� Follow through tasks and take ownership to ensure they are completed to the required standards
� Deliver excellent customer service without compromising business needs
� Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion
� Ensure all requests are handled within stipulated SLAs
� Analyze and interpret financial statistics and other data and produce relevant reports
� Adhere to stated policies and procedures relating to quality management


Benefits


Client Introduction
A leading multinational telecommunications services company headquartered in London, UK. One of the largest telecommunications services companies in the world with operations in over 170 countries.

qualification

� Graduate with minimum one year experience in either a UK Telecom, banking and/or finance role or international BPO experience
� Experience of carrying out financial reconciliations - desirably in the areas of revenue and commercial data
� Excellent written and spoken English
� Competence in Windows based tools (Outlook/Word/Excel/Access)
� A self-starter with ability to manage own work with minimal guidance
� Commercial acumen or project delivery capability

Job Location: Gurgaon
Experience: 1 � 8 Years (Minimum 1 year experience required)
CTC: Upto 4.5L per annum
apply now