Description
- Handling customer queries on Web Chat, E-mails and Social Media.
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Flexible and able to work in night shifts
- Excellent Excel Skills
- Comfortable with numbers and calculations
- Strong Analytical Skills
- Customer centric approach
- Retail experience is an added advantage
- A degree or Diploma is an added advantage
- Excellent command of the English language
- Ability to multi task and work under pressure
- Adaptability to changing customer processes
- Self-driven.
- Ability to handle difficult customers - Problem-solving skills.
- Strategic thinker
- Ability to pick up and retain product knowledge and company procedures
- Excellent attendance and punctuality
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