summary

mumbai, maharashtra
contract

posted 29 august 2024

reference number
JPC - 100808

job details

Handle Escalations from L1/Junior team member
L2 support for Cisco CUCM and Cisco Unity
L2 support for NICE call recording system.
L2 Support for Cisco Contact center related issues
Monitor system performance metrics, event logs, and resource utilization.
Provide timely troubleshooting and technical support for call recording related incidents
Resolve issues related to application crashes, system errors, and performance degradation.
Maintain up-to-date documentation of system configurations, procedures, and troubleshooting steps
Vendor communication with Voice Carrier Network for Carrier issues and service requests.
Physical Onsite Support for end devices (Phones)

experience
10

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