city delivery manager in ahmedabad

posted
contact
randstad india
position type
permanent
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posted
location
ahmedabad, gujarat
function
Information Technology
position type
permanent
experience
4-7
reference number
61109
contact
randstad india

job description

city delivery manager in ahmedabad

Responsibilities

·End to end customer relationship from delivery perspective for a particular City

·Drive customer engagement for the customers in city and Ensure customer engagement targets are met

·Ensure Voice of customers are logged and addressed

·Ensure Enhancement requests suggested by the customers are getting logged and tracked

·Ensure customer issues and escalations are being addressed within defined SLAs

·Ensure customer feedback regarding platform or new capabilities is captured and taken to right teams on time

·Ensure that customers are being regularly made aware various platform capabilities and encourage them to leverage the same

 

Experience and skill-set requirements

·Areas: Customer Engagement, Customer Success

·Education: Graduate / MBA

·Skills: Strong experience in managing customers and helping them get value from a product/platform/solution, Excellent communication skills, Excellent leadership skills, Ability to build customer relations, Excellent interpersonal skills, Excellent knowledge in using MS Office, understanding of few business domains of small and medium enterprises, Managing teams.

 


 

skills

SAAS, Customer success, customer engagement, Strategic Account Management, Cloud Solution

qualification

MBA/PGDM