client service manager in hyderabad

posted
contact
randstad india
position type
permanent
apply now

posted
location
hyderabad, telangana
function
Information Technology
position type
permanent
reference number
931084
contact
randstad india
apply now

job description

client service manager in hyderabad

?The Client Services Manager position is primarily responsible for maximizing revenue opportunities for Companys customers in order to meet and exceed revenue goals. The job requires a combination of revenue management, account management, and tactical online marketing knowledge. He/She will serve as main point of contact for all the clients needs from relationship building, customer-service and championing the customers product enhancement requirements.

Responsibilities
- Understand and internalize Companys products and USPs
- Ensure proper implementation of products for new customer hotels
- Develop and maintain relationships with portfolio hotels.
- Intimately know and educate customer hotels on own destination market trends by key source markets and seasonality.
- Develop, recommend and implement strategic and tactical promotional pricing and packaging activity with customer hotels
- Develop, manage, and generate customized reports providing performance reports for customer hotels
- Monitor, evaluate, and report on customer hotels, individually and collectively toward achieving monthly, quarterly, annual goals.
- Manage delivery of customer requirements by managing customer expectations, intimately understanding and communicating requirements to internal teams, and communicating/training customers of new solutions.
- Provide trainings, supports and feedback to internal team members as needed



Benefits
?Product based company

Client Introduction
?Product based IT MNC Company based at Hyderabad.

skills

?"Revenue Manager"
"client Engagement"

qualification

?Qualifications
- A Bachelors Degree or managerial/supervisory experience in the Hospitality/Gaming or Travel industry
- Strong and proven track record in hospitality revenue management or reservations, or other industry with fixed, perishable inventory
- B2C traffic generation knowledge and experience (SEO, PPC, online advertising, etc.) preferred