client services technical analyst in hyderabad

posted
contact
randstad india
position type
permanent
apply now

posted
location
hyderabad, telangana
function
Banking & finance
position type
permanent
experience
3 To 7
reference number
932440
contact
randstad india
apply now

job description

client services technical analyst in hyderabad

?Major responsibilities:
- Production support for systems hosted in-house and at client site
- Develop and maintain automation and SLA monitoring for improved service quality
- Reproduce client issues in a complex and distributed environment (virtualization, different operating systems and with different versions of Oracle database)
- Manage product/production issues and communications to clients efficiently (daily business and through regular meetings)
- Analyze and optimize potential performance bottlenecks in database and product
- Quickly find and deliver solutions to the clients within agreed Service Level Agreement
- Participate in small client implementation projects
- Document findings conceptually and prescribe it to clients, consultants and development team
- Co-ordinate with development team and testing team for product bug fixes and releases


Benefits
?Have the best work culture.

Client Introduction
?For the CMMi level 5 software financial services firm @ Hyderabad.

skills

?Application support, Oracle PL\SQL, French language expert

qualification

?Education, Experience and Skills:
- Completed Bachelor and/or Master degree in Information Technology, Natural Science or Economics
- Several years of experience with software and database design in the financial industry
- Experience in Oracle SQL, PL/SQL, Any ETL tool and basic knowledge in Capital market domain will be plus
- Familiarity with Oracle database architecture
- Prior experience in any production support or product support projects will be a plus
- Fluency in at least two European languages (German, English and/or French)
- Experience with service orientation and client communication
- Highly analytical and conceptual mind set combined with strong closing skills
- Ability to work in globally distributed teams
- Willingness to travel