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cloud collaboration services-email.

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    job details
    Purpose of Position . • Accountable as Service module owner for Global Email and Enterprise Mobility Platform services.• This Include handling Day-to-day Service Delivery, Technical escalation, Operational Reports, Maintaining service stability and quality, Risk management and Governance.• Demonstrate technical proficiency in the area of collaboration applications and services.• Exposure in Provider management, Service Delivery and Service Operations.. Responsibilities Service Module Owner:• Responsible to monitor provider’s performance for the Email (Exchange online) and Enterprise Mobility Services (Intune).• Steering service provider to ensure services are operating as designed as agreed in SOW.• Perform architectural review of technical solution presented by service provider.• Maintain service stability and quality, Initiate remedial or improvement actions.• Reviewing the operational reports, contractual commitments and consumption of Resource Units.• Monitors compliance of the provider against Service Level agreements (SLA) and other KPIs.• Ensure Service Management processes are followed.• eg. Service Operations, Capacity Management(Availability), Configuration Management, Information Security Management, Complaint & Escalation Management.• Collaborates with the service provider and vendor for problem resolution and workarounds.• Support Business users for escallation and early resolution for urgent requests.• Helping other Subject Matter Experts (SME) with information related to Services and processes.• Chair Bridge calls for effective coordination, Root Cause Analysis. Initiate remedial or improvement actions.• Support Service owner by providing upto date information to understand Service health and KPIs on service processes. Required Skills & Competencies• Demonstrated ability to independently take care of User demand (Client Servicing), Service Delivery and Service Operations.• Technical Experience:• Email (Exchange Online):• Good understanding of Exchange O365 Deployment and migration.• Exchange O365 account administration\troubleshooting – user management.• Exchange calendar/shared folder permissions and delegation.• Migrations of Mail boxes, public folders, user profiles.• Good understanding of Office apps /integration and addins.• Troubleshoot and resolve issue in Hybrid environment eg. PST issue, Email restoration, AD sync, Group policy, M365 groups.• M365 services Security, Governance, monitoring, administraion skills to prevent service disruption and data loss.• Implement and support security policies, such as archive and retention policy for mailboxes.• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.• Perform scripting administration tasks and reporting using PowerShell.• Migration tool - Query Exchange, Bittitan• Mobile Device Management:• Manage user's mobile devices through Mobile Device Management (MDM), Mobile Application Management (MAM) solutions (MS Intune).• Knowhow in Autopilot deployment, administration, policy management, app delivery and updates.• Experience with security concept(authentication, encryption, Digital Certificate), firewall and Proxies.• Strong analytical ability and troubleshooting skills• Experience in requirements gathering, analysis, technical specifications, reports and documentation.• Must have good English language skills• Ability to think logically and analyze application and business process requirements and work independently• Flexible, self-motivated , able to manage multiple tasks in a dynamic with the ability to work at International and culturally diverse organization. Basic Requirements• Education: Any Graduate.• Experience: Above 8 years of experience in Email, Client servicing, Service Delivery and Service Operations.• Certified for ITIL 
    Purpose of Position . • Accountable as Service module owner for Global Email and Enterprise Mobility Platform services.• This Include handling Day-to-day Service Delivery, Technical escalation, Operational Reports, Maintaining service stability and quality, Risk management and Governance.• Demonstrate technical proficiency in the area of collaboration applications and services.• Exposure in Provider management, Service Delivery and Service Operations.. Responsibilities Service Module Owner:• Responsible to monitor provider’s performance for the Email (Exchange online) and Enterprise Mobility Services (Intune).• Steering service provider to ensure services are operating as designed as agreed in SOW.• Perform architectural review of technical solution presented by service provider.• Maintain service stability and quality, Initiate remedial or improvement actions.• Reviewing the operational reports, contractual commitments and consumption of Resource Units.• Monitors compliance of the provider against Service Level agreements (SLA) and other KPIs.• Ensure Service Management processes are followed.• eg. Service Operations, Capacity Management(Availability), Configuration Management, Information Security Management, Complaint & Escalation Management.• Collaborates with the service provider and vendor for problem resolution and workarounds.• Support Business users for escallation and early resolution for urgent requests.• Helping other Subject Matter Experts (SME) with information related to Services and processes.• Chair Bridge calls for effective coordination, Root Cause Analysis. Initiate remedial or improvement actions.• Support Service owner by providing upto date information to understand Service health and KPIs on service processes. Required Skills & Competencies• Demonstrated ability to independently take care of User demand (Client Servicing), Service Delivery and Service Operations.• Technical Experience:• Email (Exchange Online):• Good understanding of Exchange O365 Deployment and migration.• Exchange O365 account administration\troubleshooting – user management.• Exchange calendar/shared folder permissions and delegation.• Migrations of Mail boxes, public folders, user profiles.• Good understanding of Office apps /integration and addins.• Troubleshoot and resolve issue in Hybrid environment eg. PST issue, Email restoration, AD sync, Group policy, M365 groups.• M365 services Security, Governance, monitoring, administraion skills to prevent service disruption and data loss.• Implement and support security policies, such as archive and retention policy for mailboxes.• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.• Perform scripting administration tasks and reporting using PowerShell.• Migration tool - Query Exchange, Bittitan• Mobile Device Management:• Manage user's mobile devices through Mobile Device Management (MDM), Mobile Application Management (MAM) solutions (MS Intune).• Knowhow in Autopilot deployment, administration, policy management, app delivery and updates.• Experience with security concept(authentication, encryption, Digital Certificate), firewall and Proxies.• Strong analytical ability and troubleshooting skills• Experience in requirements gathering, analysis, technical specifications, reports and documentation.• Must have good English language skills• Ability to think logically and analyze application and business process requirements and work independently• Flexible, self-motivated , able to manage multiple tasks in a dynamic with the ability to work at International and culturally diverse organization. Basic Requirements• Education: Any Graduate.• Experience: Above 8 years of experience in Email, Client servicing, Service Delivery and Service Operations.• Certified for ITIL