Responsibilities
Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development, and production system maintenance
Use your strong communication skills to work with MicroStrategy customers to resolve application and infrastructure situations as they arise
Perform day to day management of the MicroStrategy Cloud infrastructure including alert monitoring/remediation, change management, incident troubleshooting and resolution.
Participate in scheduled and emergency infrastructure maintenance activities
Collaborate and communicate effectively with peers, internal application and software development teams
Maintain high quality documentation for all related tasks
Work in a strong team environment
Qualifications
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologies
Experience with RedHat, Amazon Linux, and Windows
Minimum of 3 years of IT customer service experience / strong customer focus
Minimum of 2 years of experience working with cloud technologies on AWS/Azure
Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.
Strong analytical and troubleshooting skills and experience
Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Excellent oral and written English communication skills
Preferred
Cloud Certifications (AWS, Azure, Google Cloud)
Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
QUALIFICATIONS
ADDITIONAL INFORMATION
- The recruitment process includes online assessments as a necessary first step (English, logic, design) which we send via email - please check your SPAM folder.
