content / technical writer:: 1 in pune

posted
contact
randstad india
position type
temporary
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posted
location
pune, maharashtra
function
Other
position type
temporary
experience
8-14
reference number
54701
contact
randstad india

job description

content / technical writer:: 1 in pune

**Content Strategy Analyst - Technical Writer****Our Purpose****We work to connect and power an inclusive, digital economy that benefitseveryone, everywhere by making transactions safe, simple, smart andaccessible. Using secure data and networks, partnerships and passion, ourinnovations and solutions help individuals, financial institutions,governments and businesses realize their greatest potential. Our decencyquotient, or DQ, drives our culture and everything we do inside and outside ofour company. We cultivate a culture of inclusion athttps://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html forall employees that respects their individual strengths, views, andexperiences. We believe that our differences enable us to be a better team -one that makes better decisions, drives innovation and delivers betterbusiness results.****Job Title****Content Strategy Analyst - Technical Writer****Content Strategy and Development (CS &D) provides the technical andoperational information that customers and stakeholders need to do businesswith Mastercard. CS&D is committed to driving the business goals of Mastercardby maximizing the impact of content. We foster solutions to provide the rightcontent, to the right stakeholders, in the right format, at the right time. Weaccomplish this goal by collaborating with business partners to understandcustomer needs and deliver timely, high-quality information in a wide range ofmedia and languages.****Overview****This position involves delivery of technical content and publications aboutMastercard products and services for our customers. The Analyst, ContentStrategy & Development will be focused on creating and delivering digitalcontent. The position involves performing all stages of processes to publishtechnical content in online, mobile, and printed formats. It also includesresearching, evaluating, selecting, and implementing new enterprise-wideprocesses and technologies.****Do you enjoy working on a customer focused team interfaces with businesspartners across the globe?****Are you passionate about technology and finding new ways of doing thingsthat challenge the status quo?****Do you enjoy finding new solutions for delivering digital content?****Role****Work with Business/Product Owners to create and update technical content****Accountable for the successful completion of high-quality projects withinthe technical writing function****• Ensure updates are made to content in accordance to the CS &D writingstandards****• Develops high quality technical content as a included in manuals,communications, online help/web content, presentations and e-learningcourses****• Leverages technical knowledge to create, organize and update contentthrough Darwin Information Type Architecture (DITA) based, XML, API and otheremerging content management technologies****• Serves as a subject matter expert capable of independently resolving mostissues while keeping senior leaders informed of any potential risk****• Collaborates with other developers, information architects and editors todevelop technical content that is clear, concise and effective with the end-user in mind****• Establishes and communicates standards for information types, structures,and assembly so that content is organized logically with the end-user inmind****• Provide excellent customer service to our business partners andcustomers****• Leads projects/initiatives as an individual contributor****• May provide guidance to less experienced team members****All About You:****• Exhibit the highest degree of professionalism, accountability, andempowerment to drive results****• Exhibit strong written and verbal communication skills****• Technologically savvy, spearheading innovation through ingenuity,creativity, and thoughtful risks****• Adaptable to dynamic change and ambiguity thriving in a fast-pacedenvironment****• Must be a self-starter, able to quickly learn tools, processes andMastercard products****• Must have the ability to manage escalations and independently collaboratewith business partners to resolve issues****• Team player, ability to interact and consult with all levels throughoutthe organization to cultivate and expand partnerships****• Proven record in technical writing, creating customer-facing documents****• Experience working on embedded teams, working alongside of Agile teams,participating in PI Planning, elaboration sessions, stand up calls, etc.****• Experience working on API, SDK, and other development documentation****• Experience with Microsoft Office products****• Experience with or prepared to learn oXygen XML Author and other XMLmanagement tools Experience or familiarity with XML, PDF, HTML, DITA, OTK,XSLT and XSL-FO****• Familiarity with HTML syntax and concepts****• Taxonomy knowledge****• Ability to problem-solve and troubleshoot independently****Due to COVID-19, most of our employees are working from home. We 'veimplemented a virtual hiring process and continue to interview candidates byphone or video and are onboarding new hires remotely. We value the safety ofeach member of our community because we know we're all in this together.****Mastercard is an inclusive Equal Employment Opportunity employer thatconsiders applicants without regard to gender, gender identity, sexualorientation, race, ethnicity, disabled or veteran status, or any othercharacteristic protected by law.​****If you require accommodations or assistance to complete the onlineapplication process, please contact reasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Donot include any medical or health information in this email. The ReasonableAccommodations team will respond to your email promptly.**

skills

Technical Writer