crew manager in mumbai

randstad india
position type
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mumbai, maharashtra
Supply Chain & Logistics
position type
10 To 15
reference number
randstad india

job description

crew manager in mumbai

Establish, maintain and develop relationships with key contacts and within the customer organization.
Have a clear understanding of the customers strategy and their operational challenges.
Identify and understand customers perceptions of value and align service offering to ensure that the customers requirements are fully met.
Work closely with the Ship Management, Business Development, Commercial and Customer Experience teams in driving business growth and improving customer experience.
Prepare, validate and execute Account Development Plans / Customer Success Plans in line with processes and standards.
Monitor service delivery and escalate performance issues to the Line Manager where required.
Schedule, undertake and report regular account and service performance reviews to both internal and external stakeholders in line with process and standards.
Monitor changes to the clients strategy, ownership changes, senior management changes or any other material developments which could impact on the overall relationship to the client.
Maintain and improve knowledge of products and services to identify opportunities to extend the range of products and services sold to customers.
Develop and deliver effective onboarding and transition plans for new clients / new vessels as allocated by Line Manager.
Review and advise on potential crew welfare and /or crew benefit package issues and initiatives.
Review and prepare options for future crewing strategies for assigned customers.
Review and analyse crew performance (operational & behavioural) trends and recommend actions to support continuous improvement.
Coordinate incident investigation together with HSEQ team and other relevant parties
Contribute to business development and commercial activities and campaigns as required
Play an active part in fleet crew seminars.
Provide support to Crew Operations Director and General Manager / Operations Director, as appropriate and needed

?MNC Shipping Company

Client Introduction
Leading Ships Management

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?Crew Management, Vessels types


BSc/BA in business administration, sales or relevant discipline
Proven experience in account management role
Excellent knowledge of all aspects of Crew Operations
Excellent presentational skills
Strong analytical skills
Ability to develop and deliver Account Plans / Business Development Plans
Good knowledge of different crew management segments and vessel types
Good knowledge of vessel technical management
Good knowledge of range of marine services provided
Knowledge of marine operations support and maritime services
Experience of crew management operations.