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crm manager in Bengaluru

posted:
location
bengaluru, karnataka
function
Construction & Property
position type
permanent
reference number
921293
contact
randstad india
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job description

?Job Description:

�Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.

�Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.

�Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.

�Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

�Overseeing direct communications with customers through day to day engagement.

�Monitor and maximise customer lifetime value strategies ensuring maximum profitability.

�Ensuring the database is segmented effectively for targeted marketing activities.

�Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.

�Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Background of CRM Manager:

Extensive experience of direct and digital marketing ideally in a similar industry.
Strong background in customer acquisition, re-engagement and retention strategies.
Degree educated. MBA preferred.
A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.

Benefits
?Good Brand Company

Client Introduction
?Well Known client into Tours and Travels

skills

?Job Description:

�Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.

�Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.

�Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.

�Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

�Overseeing direct communications with customers through day to day engagement.

�Monitor and maximise customer lifetime value strategies ensuring maximum profitability.

�Ensuring the database is segmented effectively for targeted marketing activities.

�Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.

�Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Background of CRM Manager:

Extensive experience of direct and digital marketing ideally in a similar industry.
Strong background in customer acquisition, re-engagement and retention strategies.
Degree educated. MBA preferred.
A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.

qualification

?Job Description:

�Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.

�Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.

�Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.

�Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

�Overseeing direct communications with customers through day to day engagement.

�Monitor and maximise customer lifetime value strategies ensuring maximum profitability.

�Ensuring the database is segmented effectively for targeted marketing activities.

�Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.

�Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Background of CRM Manager:

Extensive experience of direct and digital marketing ideally in a similar industry.
Strong background in customer acquisition, re-engagement and retention strategies.
Degree educated. MBA preferred.
A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.
apply now