csr in bangalore

posted
contact
randstad india
position type
permanent
apply now

posted
location
bangalore, karnataka
function
Education
position type
permanent
experience
1-4
reference number
60123
contact
randstad india

job description

csr in bangalore

  • Effectively manage students' / teachers' queries to ensure smooth operation of the online classes

  • Conduct students’ orientation sessions. Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information over Calls, Emails, Chat, Video Meetings etc.

  • Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Take the extra mile to engage customers

  • Enhance customer delight by first time resolution of queries

 

skills

Voice Process, customer support

qualification

B.A, B.Sc, BCA, Any