customer care analyst in gurugram

Ensures that all SLA's, KPI's and OPI's are met. • Monitors team performance on an ongoing basis along with Floor support. • Supports the supply chain management activities. • Initiating corrective actions. • Preparing reports, summaries, analysis and documentation on team management. • Monitors service indicators. • Responsible for coaching, recertification of team members on processknowledge and ensuring that the team is updated in timely manner about any process changes. • Executes department strategies and activities. • Recommends process/procedural improvements and helps in driving improvement initiatives and acheving the objectives of such imrovement projects. • Provides daily,weekly or monthly reports on activities. • Provides frontline support for customers for critical issues,consignmentissues and value added services. • Analyses customer requirements and supports others to achieve anticipatedresults. • Coaches others to understand customer problem solving activities. • Models strong inter-personal skills in communicating with the customer. • Ensure awareness and compliance with applicable standard operating procedures/DTP/LWI to meet, comply and champion all quality and regulatory commitments of Boston Scientific. • Tracks completion of mandatory trainings. • Knowledge of a European language apart from English is an advantage whichwill be utilised for translation purposes as well as in driving improvement Projects. • Responsible for maintaining the required process documents needed from operational excellence perpective ( Process maps,SOP etc) and ensuring the correctness ,completeness and relevance of these documents.

Order Management

Any