customer care associate in gurgaon

posted
contact
randstad india
position type
temporary
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posted
location
gurgaon, haryana
function
Other
position type
temporary
experience
2-3
reference number
56838
contact
randstad india

job description

customer care associate in gurgaon

Process orders coming in via fax or e-mail and for customers according tospecific requirements, including bundling & consignment orders, free ofcharge deliveries, returns etc.• Process stock deliveries to sales representatives in Region, as well asinventory transfers, as required• Process complex country-specific orders & EDI fall-outs• Monitor the complete delivery processes (e.g. Distribution Center and/orcarrier).• Arrange special deliveries on request• Control and send out invoices• File ordering documents and related records• Handle service complaints from customers and/or sales representatives• Follow-up short term consignment stocks with customers and salesrepresentatives • Respond to questions from sales representatives,pharmacists, nurses and/or doctors about orders, deliveries, productavailability etc• Handle backorders• Should be flexible to work in different shifts.Consistently meet / exceed productivity, timeliness, quality and incidenttargets as assigned

skills

"CCA", "Customer care"