customer contact officer in kolkata

posted
contact
randstad india
position type
permanent
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posted
location
kolkata, west bengal
function
Manufacturing
position type
permanent
experience
4-5
reference number
60221
contact
randstad india

job description

customer contact officer in kolkata

  • Job duties-
  •  
  • Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers
  • Source and work customer referrals
  • Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
  • Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options
  • Promote specific products as directed by upper management
  • Inform leads and customers of current promotions and discounts
  • Maintain positive business and customer relationships in the effort to extend customer lifetime value
  • Develop strategies for more effective sales, both individually and as part of a team
  • Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review
  • Self-improve continuously by way of experience and manager feedback
Job location - Chennai

skills

Impeccable customer service skills Excellent interpersonal communication skills, both verbal and written Motivated, driven attitude Sales-driven, results-driven, and target-driven attitude Aptitude for persuasion and negotiation Expert in time management Organized work ethic

qualification

B.Sc