customer experience advisor_senior in kolkata

posted
contact
randstad india
position type
permanent
apply now

posted
location
kolkata, west bengal
function
ITeS & BPO
position type
permanent
experience
2-6
reference number
57597
contact
randstad india

job description

customer experience advisor_senior in kolkata

We are hiring for Cistomer Experinec Advisor in Telecom & IT managed servicesbased company in Kolkata.Role :-Customer Experience Advisor_SeniorIndustry :-Telecoms, Managed IT, Security Market Place :-United Kingdom.Market Segment:-Business to Business, Business to Consumer, United KingdomNature : Inbound client service calls, live chats & client emails, customerhappiness & customer success, resolve tickets, meet SLAs, performance understringent audit conditions, subject matter expert.Role Description:- Pertaining to this role, you'd be a great fit, if you havebeen actively delivering customer service activities specifically within alocal UK Telecoms related operation or have been in a senior role but nowlooking to change into a role where you will have some serious high levelopportunities to fast learn technology & take on some very happy & some sadclient tickets to win them to a success despite all odds. You must have minimum 12 months' experience in a high octane aftercareenvironment, & a true passion for meeting SLAs & customer happiness,troubleshooting queries in billing & technical faults, achieving true customersuccess & achieving very targeted ticketing & SLA KPIs during consistentweekly audits.Working with all stakeholders in ensuring the success of open tickets, regularfollow ups via calls, text & emails will be some of the every-day tasks youwill be expected to deliver with visual KPIs evaluated each month. We expect this role to deliver massive success for our clients in its truesense after an employee has gone past the initial learning curve of 2_Months,wherein you will be tasked to demonstrate a real change management & visibleprogress over a period after the initial training program of 1-2 months iscomplete.This role will be given company funded training, all requisite tools, a startof the art helpdesk CRM designed on hundreds of thousands of pounds of companyinvestment & some detailed exposure to UK technology marketplace products &services.Role Pre-requisites:-1\. Minimum 12 months' experience in any local UK_Telecoms related customerservice or aftercare operation.2\. Be able to demonstrate impeccable English & communication skills3\. Plenty of personality & a real passion for closing tickets & creatingcustomer happiness4\. Loads of patience in crunch situations, willingness to fight extra milefor a customer.5\. Must take up role only if willing to be committed for the long term 10.Company will engage yourself, at its own cost, into some prolific trainingprograms with UK_Telecoms, Managed IT, Security domains to ensure you are onthe top of your game & exposed to some of the finest sales learning &knowledge within the 1st 3 months of your formal training completion date.CTC, Bonuses & Rewards:-Our operations and company vision are quite niche and heavily focused towardsbeing a massively successful operations engaging in next generation sales,marketing, support and information technology enabled services & solutions.CTC for the right person is not predefined as such however will be a bestmatch than the local industry for the right person. Come, interview with us,figure out if we both are the right fit for each other, and the rest willfollow suit. Monthly CTC guidance for our Customer Experience Advisor_Seniorposition remains at **Annual CTC of INR 6Lakhs annual,** excluding some verygenerous additional quarterly bonuses based off customer service& clientreview KPI ratios being achieved and annual targeted rewards however thisguidance will change based on the evidence at hand on current fixed incomelevels etc. Cafe Facilities, generous leaves, medical insurance paid for,exposure to game-changing knowledge in UK technologies & constant re-investments in your skills, training & development will be there to enjoy inthis role!If you are interested in this role pls share your updated resume inRekha.L@randstad.in

skills

Customer service, Customer Relation, customer support

qualification

Any