customer experience associate in pune

posted
contact
randstad india
position type
permanent
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posted
location
pune, maharashtra
function
Human Resources
position type
permanent
experience
2-3
reference number
61882
contact
randstad india

job description

customer experience associate in pune

  • Maintains a positive, empathetic, and professional attitude toward customers at all times
  • Responds promptly to a high volume of ongoing and regular customer inbound emails, phone calls, and web chats
  • Acknowledges and resolves customer complaints
  • Knows WorldatWork products inside and out
  • Answers customer questions on topics pertaining to basic certification, education, webinars, membership, events, online resources, publications, and website/LMS support
  • Processes orders, forms, applications, and other requests supporting our B2C as well as B2B customers
  • Walks customers through basic troubleshooting or setup
  • Refers potential business development leads to the appropriate staff member
  • Keeps accurate records of customer interactions, transactions, comments, and complaints, as well as updates customer data in the CRM (Salesforce) and continuously gathers and documents customer feedback
  • Provides support with the shipping and distribution of customer support materials, as needed
  • Communicates and coordinates with colleagues as necessary
  • Provides feedback on the efficiency of the customer service process
  • Other duties as assigned

skills

B2B, B2C, Salesforce, CEA, customer questions, •Processes orders

qualification

B.E/B.Tech