customer service operations management in mumbai

posted
contact
randstad india
position type
permanent
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posted
location
mumbai, maharashtra
function
Banking & finance
position type
permanent
experience
10-12
reference number
63247
contact
randstad india

job description

customer service operations management in mumbai

Customer Services/ Experience organization.
• Collaborate with stakeholders across products and business functions to identify requirements,
designing the strategic approach to managing change and support operations for the Customer
Services unit.
• Evaluate the impact of change, identifying risks and developing risk mitigation tactics.
• Identifying and managing anticipated resistance to change.
• Leading change management work streams.
• Supporting development of resources and communications relevant to change initiatives,
including creating documentation for knowledge transfer.
• Defining success metrics and measuring performance against these. Drive and support
modification to processes to refine and enhance results.
• Providing reporting and other updates to management and project teamsStrong Payments Operations background and a broad understanding in Payments as a domain,
including Payment Types / Payments across various currencies / Tech and Product around
Payments
• Experience of working in a fast-moving Fintech firm
• Effective facilitation and influencing skills
• Strong stakeholder management skills
• Conflict resolution and negotiation skills
• Good listening and communications skills
• Strong business acumen
• Project management and planning skills
• Analytical mindset and critical thinking
• Able to cope with pressure
• Good problem-solving skills
• Team player & able to collaborate with others

skills

Customer service

qualification

H.Sc/+2/Intermediate, MBA/PGDM, M.E/M.Tech, B.E/B.Tech, B.A, B.Com, B.Sc, PGDM, M.Com, M.A, MCA, M.Phil, CA, BCA, BBA, B.Arch, M.Arch, Diploma, ICWA (CMA), ITI, LLB, LLM, B.Ed, M.Ed, MBBS, BDS, MDS, Medical-MS/MD, MS/M.Sc(Science), MVSc, B-Pharma, M-Pharma, BHMS, Company secretary (CS), MSW