customer service in mangaluru

posted
contact
randstad india
position type
permanent
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posted
location
mangaluru
function
Supply Chain & Logistics
position type
permanent
experience
2
reference number
60462
contact
randstad india

job description

customer service in mangaluru

Greetings from Randstad

Roles & Responsibilities:

Exports :

Assist Sales with information on Pricing / Transit / Routing / Equipment Availability Etc.

Coordinate with customer, shipping line for the release of DO from the carrier on confirmation

of booking.

Coordinate with the transporter and CHA team in case value-added services are being sold.

Keeping touch with Customer/ CHA / Transporter and coordinate stuffing / clearance / gate in /

rail out / SOB.

Obtaining Shipping Instructions from Customer / Forward to the carrier and obtain Draft B/L /

Check for correction against invoice and p/list. If necessary, get it corrected and get a revised

Draft. Forward to the customer for approval and have it in the carrier's system for Print.

Forwarding Invoice to customer. Upon payment to the carrier - get the B/L printed and forward

to the customer along with other relevant documents. Tracking of shipment and sending Daily /

Weekly Tracking Report

Imports :

Coordinate with the overseas office for placing booking/container/acceptance of cargo /keep

consignee updated of status/coordinate with Line for CFS Movement / coordinate with CHA

and Transporter for clearance and delivery.

Track and send DSR

Skills & Competencies

Good communication

IT skills

Should be self motivated

Performance oriented person willing to work within the parameters set by the management.

Qualification / Certifications

Must be a Graduate

Location : Bangalore

skills

Customer service

qualification

BBA, Any