First point of contact for our professionals & customers
Be a product expert, assisting new and existing professionals with any queries that they may have
Responding to emails from our professionals and resolving their queries in a timely manner.
Replying to emails using the Zendesk ticketing system
Ability to handle unresolved questions of customers
To ensure satisfactory resolution of various issues
Ensuring high service delivery & customer satisfaction levels
CTC of Rs.4.5 Lac per annum (fixed+variable)
33 paid days off per year (18 days holidays, 10 days statutory, 5 days casual)
Strong in spoken & written English, with a clear and confident communication style
Good to know to speak any other additional language - Kannada, Telugu, Tamil, Malayalam, Marathi.
Good knowledge about using a laptop/computer with above-average typing skills.
Exceptional attention to detail
Driven & motivated with a great work ethic
An eagerness to learn and progress within the company