customer success analyst in mumbai

posted
contact
randstad india
position type
permanent
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posted
location
mumbai, maharashtra
function
Information Technology
position type
permanent
experience
6
reference number
65607
contact
randstad india

job description

customer success analyst in mumbai

Role – Customer Success & BI Analyst
This role is for customer support and business intelligence processes relating to a fast paced,
direct-to-consumer growth platform. We are looking for candidates who can use their skills
and experience to deliver best in class service to customers. The candidate will be required
to deal directly with client inquiries, data management and business intelligence.
Required Skills                                                                                                                             
 +2 years of experience in BI & Data Analytics and customer service
 Experience in working with pivot tables, data visualizations e.g. graphs & charts
 Experience working with PowerPoint and Canva to present data and analysis to
clients
 Attention to detail and an analytical mind
 Ability to work independently and efficiently
 Ability to determine customer needs and provide appropriate solutions
 Problem solving skills including decision making, time management and immediate
prioritization of tasks assigned
 Excellent communications skills
 Excellent interpersonal and presentation skills
 Experience working with remote teams and ability to leverage time difference to
ensure work is completed at pace and high quality
 Should work in rotational UK shifts
Job Description
 Develop and manage BI & Data Analytics Dashboards across a growing portfolio of
exciting DTC brands
 Analyze client requirements and create visualizations & reports using the analytics
dashboard
 Utilize company and client resources to curate/compare data for quality assurance
 Flag issues to the relevant department for appropriate action, including creating
tickets on Jira for action
 Perform regular tasks/processes based on a Standard Operating Procedure (SOP)
 Undertake back-office functions including data management, QA, and deliverable
drafting (e.g. powerpoint decks for monthly client meetings)
 Resolve/investigate client queries on chats/emails
 Follow up to ensure that appropriate actions are taken on client requests
 Maintain records of client interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken
 Ensure timely and professional responses to all complaints, requests and queries
received
 Manage and prioritizes the ticket queue/work allocation
 Identify opportunities for process enhancement and automation and share with
wider Customer Success team
 Generate periodic reports (daily, monthly, weekly)
About FosphaFospha Marketing is the UK’s leading independent marketing measurement and attribution
platform.
We help our clients take control of their 1st party data to unlock hidden value to reduce
wasted spend, increase efficiency and drive growth.
Voted ‘Best Attribution Platform’ at the 2019 Martech Awards, our product and people
deliver better brand experiences for our clients’ customers and better outcomes for the
marketing team
Fospha are changing the game for high-growth Direct to Consumer brands. We help
our clients acquire customers sustainably, forever. We achieve this by harnessing
the power of our clients’ 1st party data and the power of machine learning and
technology. Our customers love us because we help them successfully navigate the
ever-growing complexity of marketing, with unbiased, independent and actionable
insights that really make a difference to their success. Our ever-growing list of clients
includes many of our own favourite brands, by design.

skills

Power bi, Data Analyst, BI Analyst

qualification

Any