customer success manager in pune

randstad india
position type
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pune, maharashtra
Information Technology
position type
8 To 12
reference number
randstad india

job description

customer success manager in pune

?7+ years experience with at least 4 years experience as Customer Success manager in an
enterprise product firm.
? Independently managing customers and Product Know-how with experience with dealing
with CXO levels with Fortune 500 customers.
? Strong experience in 02C (order to cash)/Order Management cycle of business.
? Strong experience in dealing with product software companies We need someone who
come from a product software company background or people who have worked in large
companies, Familiar with data models. feature definition, extensive screen and report
definitions in the O2C space.
? Preferred APICS Certified.

?Product Organization

Client Introduction
?CoAction a US based subsidiary is looking for customer success manager to join the
CoAction team to deliver the best in class product experience to our customers. is a leader in revenue cycle management in�the Order-to-Cash process. Our
cloud applications�are in use by mid to large sized organizations like Zurich, Sonepar,
Informatica, Dun & Brad street,�WNS, EXL, Morning Star and lots more across multiple
industries.�Gartner names a 'COOL Platform'. Please�for details about our organization and its products.




?Understand business requirements, document them in standard formats, obtain business
user approval and work them seamlessly into the existing framework
? Plan and responsible for quality testing including unit, integrity and user acceptance testing.
? Experience with Business Process Modelling methodologies and practices
? Able to complete assignment with minimal direction (self-starter)
? Excellent analytical and problem solving skills required, including a thorough understanding
of how to interpret customer business needs and translate them into clear business
requirements and CoAction capabilities.
? Maintains excellent verbal and written communication skills and the ability to interact with
customers and technical delivery team.
? Experience with product development life cycle methodologies
? Graduation/Masters in Finance.