customer support agent in kolkata

posted
contact
randstad india
position type
temporary
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posted
location
kolkata, west bengal
function
Other
position type
temporary
experience
3
reference number
56079
contact
randstad india

job description

customer support agent in kolkata

1\. He / she will be part of Techno -functional profile for customer support. 2\. He/She will be part of L2/L1 level team providing functional /Configurational Support to customers. 3\. He/ She has to ensure customer service qulaity using SLA Compliance. 4\. He / She needs to analyze the problem / Situation accordingly decision has to be taken. 5\. He / She would be part of analytics team ( carrying out analysis over SLA's & other key parameters) 6\. He/She needs to perform additional Task assigned by Team Leader . 7\. He/she needs to impart quick training/s to Customers whenever time demands.

skills

Customer service, Lubricants