Respond to customer inquiries across all communication channels.
Keep up to date with offered products and provide accurate answers to questions related to product features, pricing, and availability.
Work closely with internal stakeholders to meet customers' needs and resolve all issues.
Help resolve product returns requests.
Work closely with the Sales team to monitor and ensure the orders are placed on time for timely dispatch.
Resolve customer complaint as per the defined SLA.
Process schemes/claims settlement/disbursement from finance team as per the timeline.
Ensure prompt resolution of customer queries/ complaints, recall of rejected goods, stock transfer and replenishments immediately basis stock availability.
Work closely with the QA team to identify gaps in the product and reasons for order rejection and share timely feedback with the customers.
Monitoring and involve in dispatch planning daily, for establishing quality & quantity limits for effective inventory control, both at warehouse and at client end.
Maintain safety stock by monitoring current inventory vs. norms/forecast given by sales team.
Generate & share required reports for MIS on daily, weekly & monthly basis including reports from DMS & SFA and also reports for other functions
Participate in the S&OP meetings to ensure smooth & accurate flow of information between the front end & support functions
Coordinate between R&D and sales/customers for timely availability of samples
Periodically coordinate with the transporter for timely stock delivery
Coordination with the production planning team for timely dispatches.
Ability to analyse date and derive meaningful insights from data and present it to the sales team/Management
Analyses daily inventory and supply levels to anticipate inventory problems and shortages.

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customer support executive.

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