customer support executive in bangalore

posted
contact
randstad india
position type
permanent
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posted
location
bangalore, karnataka
function
Manufacturing
position type
permanent
experience
1-4
reference number
55824
contact
randstad india

job description

customer support executive in bangalore

**JD:**1\. Manage large amounts of incoming calls2\. Generate sales leads / Tickets3\. Identify and assess customers' needs to achieve satisfaction4\. Build sustainable relationships and trust with customer accounts throughopen and interactive communication5\. Provide accurate, valid and complete information6\. Handle customer complaints, provide appropriate solutions and alternativeswithin the time limits; follow up to ensure resolution7\. Keep records of customer interactions, process customer accounts and filedocuments8\. Follow communication procedures, guidelines and policies9\. Take the extra mile to engage customers**Desired candidate profile :**1\. Proven customer support experience or experience as a Client ServiceRepresentative2\. Track record of over-achieving quota3\. Strong phone contact handling skills and active listening4\. Familiarity with CRM systems and practices5\. Customer orientation and ability to adapt/respond to different types ofcharacters6\. Excellent communication and presentation skills7\. Ability to multi-task, prioritize, and manage time effectively8\. Ability to handle pressure

skills

"customer service", "customer support"

qualification

H.Sc/+2/Intermediate