customer support executive in bangalore

posted
contact
randstad india
position type
permanent
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posted
location
bangalore, karnataka
function
Telecom
position type
permanent
experience
1
reference number
64148
contact
randstad india

job description

customer support executive in bangalore

Customer Service Responsibilities list:

·        Manage large amounts of incoming phone calls and Emails.

·        Generate sales leads.

·        Build sustainable relationships and trust with customer accounts through open and interactive communication.

·        Provide accurate, valid and complete information by using the right methods/tools.

·        Meet personal/customer service team sales targets and call handling quotas.

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

·        Keep records of customer interactions, process customer accounts and file documents.

·        Follow communication procedures, guidelines and policies.

·        Take the extra mile to engage customers.

 

Requirements

·        Proven customer support experience or experience as a Client Service Representative.

·        Strong phone contact handling skills and active listening.

·        Familiarity with CRM systems and practices.

·        Customer orientation and ability to adapt/respond to different types of characters.

·        Excellent communication and presentation skills.

·        Ability to multi-task, prioritize, and manage time effectively.

·        High school diploma.

 

skills

technical support, Customer Relation, customer support

qualification

H.Sc/+2/Intermediate, B.Sc, BCA, BBA, Diploma