customer support support manager in gurgaon

posted
contact
randstad india
position type
temporary
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posted
location
gurgaon, haryana
function
Information Technology
position type
temporary
experience
12-14
reference number
56623
contact
randstad india

job description

customer support support manager in gurgaon

**An Esteemed IT client of Randstad India is currently looking, Overview ofthe Role**Support Manager Gurgaon, India Position Summary Full time role Experience: 12 - 14 Years This role demands a Datacom and cloud products support manager, who canunderstand the overall product range and manage the L2/L3 support model forthe set of products. The role demands management of support teams working 24hours in rotation basis. Spotlight on Primary Skills • Experience in L2, L3 support management for Embedded, datacom and Cloudbased products • Lead and mentor support team members • Client interfacing for understanding the support tickets and tracking themto closure. • Track and achieve the KPI's set for customer support model • Working experience in managing support tickets and implementation of supportdashboards using JIRA • Understanding of Industrial Gateway / embedded products and cloud based IOTplatforms Secondary Skills • Experience in on-site execution/integration support is an additionaladvantage. • Experience in industrial protocols like serial, Modbus, Profinet is anadvantage. • Relevant certifications will certainly gain preference. Good to Have: • Problem solving mind and attitude • Ability to interface well with externally facing departments and directlywith customers • Effective communication skills - written, spoken, listening and presentation • Great Team player • Genuine interest in learning and knowledge sharing

skills

l3 protocols, support manager

qualification

B.E/B.Tech