customer support in chennai

posted
contact
randstad india
position type
permanent
apply now

posted
location
chennai, tamil nadu
function
Information Technology
position type
permanent
experience
3 To 8
reference number
933654
contact
randstad india
apply now

job description

customer support in chennai

?ESSENTIAL JOB FUNCTIONS
o Independently interacts by phone or email with customer service team in London and clients around the
world.
o Effectively identifies and anticipates clients needs.
o Independently manages multiple client projects and requests.
o Serves as main point-of-contact and assumes responsibilities for the success of multiple client projects.
o Follows all applicable Best Practice and Workflow procedures.
o Works with internal departments on all facets of project preparation and successful execution.
o Monitors progress and ensures project deliverables for the client are accurate and timely.
o Ensures proper documentation for job tracking and billing information is current and accurate.

Benefits
?Good Paymasters, They are leading in Top 5 Companies in UK

Client Introduction
?Leading Data Mining company In UK

skills

?phone or email with customer service

qualification

?Must be fluent in English, written and oral to provide high level customer support.
o Demonstrated service orientation with a desire to exceed customer expectations.
o Ability to effectively manage customer service team and client expectations as well as the ability to train
colleagues and clients on the various components of our client products.
o Excellent interpersonal and communication skills.
o PC proficiency with Microsoft Office, Adobe and current web-related technologies.
o Adaptable and flexible to changing work environment (including shift/location).
o Ability to work within a team environment but also a self-starter.
o Ability to multitask in a time-sensitive and deadline driven work environment.
o Attention to detail.
o Ability to cover other shifts due to leave, including night and weekend shifts.