database administration in bangalore

posted
contact
randstad india
position type
contract
apply now

job details

posted
location
bangalore, karnataka
function
Information Technology
position type
contract
reference number
928604
contact
randstad india
apply now

job description

?Require business analyst having 2 to 4 years of relevant experience, with the following requirements:
� Day to Day Responsibilities:
o Responsible for scheduling & organizing the work in their shifts for the project assigned to them.
o To make sure that the shift runs smoothly & according to the planned activities.
o Responsible for ensuring that employees are assigned the scheduled task regularly and the work is completed on time.
o Scheduling the call backs, where CRT is provided, which includes updating RFC�s, updating assignment portal & sending the prep assignment mail for the SA's, creating CR/RFC/SR
o Weekend assignment of activities of Friday night, Saturday & Sunday on Friday evening as per Lead's advise.
o Handling of callbacks which are non-technical in nature & addressing all the re-scheduling request unless it's require too much of technical involvement.
o Provides support and assistance to their subordinates on all areas of their assigned duties.
o Responsible for delivering the quality service & support to the customer request thereby ensure the process compliance is followed
� Queue/Portal Monitoring & Reporting:
o Regular queue scanning for respective projects which will allow operations to keep a effective tab on callbacks
o Raising new RFC/SR as per requirement and as per the schedule placed.
o SDM communication & follow-ups with SDM's for production plan & answer to SDM non-technical query.
o Update in the schedule portal & resource assignment
o Weekly status report for project activities
o Ad-hoc reports as & when requested by Management
� Experience:
o 2 � 4 years hands on experience supporting IT infrastructure & managing IT projects.
o Should possess excellent MS � Office Skills.
o Exposure to Portal development/HTML/APEX would be definitely an added advantage.
� Education & Knowledge/Skills:
o Bachelors Degree in any stream preferably Information Systems, Business Administration � or equivalent experience.
o Demonstrated documentation and project management skills
o Ability to work in a fast-paced, interrupt-driven environment to satisfy Service Level Agreement in conjunction with members of their team in order to be more efficient & to resolve customer complaints & other concern as they arise.
o Strong analytical problem solving skills, including light troubleshooting
Ability to interact effectively with other technical and non-technical resources
Ability to quickly establish comfortable & effective working relationships
Strong oral and written technical and interpersonal communication skills including sensitivity to customer and the user community