- Ensure high quality deliveries for multiple products and projects concurrently as per agreed timelines and quality.
- Lead design, development, and implementation (DDI), Solutioning and Managed services.
- Proactively monitor, track multiple projects with a focus to mitigate potential risks.
- Lead all program/project delivery related aspects.
- Oversee, review, and implement the appropriate Governance & escalation model for all the products/programs.
- Focus on the service delivery improvement initiatives along with respective delivery.
- People management & stakeholder management within the organization and clients.
- Build and engage strong high performing and agile teams.
- Client Management.
- Adhere to clients- processes and metrics of performance and quality parameters.
- Identify opportunities for reusability across Products and Programs.
- Own the technical solutioning in RFPs/RFI response process.
- Identify parts of solutions ready for “productization”. Support design, development, and adoption of products.
- Support development and execution of product strategy.
- Establish and maintain a blended iterative SDLC and Product Development methodologies to achieve consistent approach to project management.
- Ensure that high standards of reliability, quality, usability, and measurement are adhered throughout each phase of implementation.
- Partner with global product development to implement new product development strategies to complement existing service offerings.
- Partner with the global product team to build implementation guides and ensure its adherence on projects.
- Partner with development COE on best practices and standards. Accountable for implementation of those standards.
Who you are:
- Product Delivery leader with 20+ years of experience in software industry preferably from Healthcare Domain with MMIS experience, preferably large engagements.
- Strong technical knowledge and business qualification with a successful track record of hands-on-experience in IT leadership, strategic planning, program management / global delivery.
- Comfortable with both product engineering, product development and large-scale implementations.
- Hands-on product development experience to enable decision making on product implementation.
- Passionate about leading delivery excellence, DDI and solutioning.
- Manage Delivery excellence parameters quality, productivity, estimation, agile.
- Solve delivery / solutioning / product integration problems of the product.
- Ensure high utilization, healthy profit margins.
- Identify potential risks and issues in product implementation, services, and solutions.
- Strong leadership and interpersonal skills.
- Usage of appropriate tools to communicate the ideas/creative solutions.
- Hands-on resource management.
- Excellent Stakeholder relationship management.
- Excellent communication/presentation skills.
