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delivery process champion.

job details

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    job details
    Key Purpose Customer Engagement for a cluster within a City Responsibilities   Own customer relationship from delivery perspective for a particular cluster within a city Take required actions to onboard the customers (call/physical visits etc.) and improve customer engagement Handhold the customer post product/services buy Log Voice of customers and keep the customer updated with status Log Enhancement requests suggested by the customers, track the same and keep the customer updated with the status Log customer issues, track and keep the customer updated with the status Log customer feedback regarding platform or new capabilities, track the same and keep the customer updated Conduct customer satisfaction survey/NPS regularly Identify customers who can provide testimonials Regular Status reporting to City Delivery Manager Make customers aware of various platform capabilities and encourage them to leverage the same Cross-sell and up-sell the products and services Work with cluster sales team for demos and deal closure   Experience and skill-set requirements Work Experience: 2 to 4 years Areas: Customer Engagement, Customer Success Education: Graduate / MBA Skills: Strong experience in managing customers and helping them get value from a product/platform/solution, Excellent communication skills, Excellent leadership skills, Ability to build customer relations, Excellent interpersonal skills, Excellent knowledge in using MS Office, understanding of few business domains of small and medium enterprises, Managing teams Language: Proficiency in English, Regional language Work Location Travel Required  
    Key Purpose Customer Engagement for a cluster within a City Responsibilities   Own customer relationship from delivery perspective for a particular cluster within a city Take required actions to onboard the customers (call/physical visits etc.) and improve customer engagement Handhold the customer post product/services buy Log Voice of customers and keep the customer updated with status Log Enhancement requests suggested by the customers, track the same and keep the customer updated with the status Log customer issues, track and keep the customer updated with the status Log customer feedback regarding platform or new capabilities, track the same and keep the customer updated Conduct customer satisfaction survey/NPS regularly Identify customers who can provide testimonials Regular Status reporting to City Delivery Manager Make customers aware of various platform capabilities and encourage them to leverage the same Cross-sell and up-sell the products and services Work with cluster sales team for demos and deal closure   Experience and skill-set requirements Work Experience: 2 to 4 years Areas: Customer Engagement, Customer Success Education: Graduate / MBA Skills: Strong experience in managing customers and helping them get value from a product/platform/solution, Excellent communication skills, Excellent leadership skills, Ability to build customer relations, Excellent interpersonal skills, Excellent knowledge in using MS Office, understanding of few business domains of small and medium enterprises, Managing teams Language: Proficiency in English, Regional language Work Location Travel Required