desktop support.

 Analyze and implement solutions for desktop software application rollouts.
 Identify and administer global registry updates where required.
 Setup and maintain role based access for all business lines.
 Document end user support processes and procedures and maintain a knowledge base.
 Ensure compliance with vulnerability scan requirements where applicable.
 Assist end user support technicians with troubleshooting, issue resolution, guidance, and best practices.
 Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and
regulations relating to job duties.
 Make recommendations to implement improved processes.
 Perform other duties as assigned by management.

 3-5 years of end user/desktop support experience required.
 Broad and deep knowledge for supporting Windows 10 PCs and peripherals required.
 Excellent troubleshooting skills required.
 A+, MCDST, or equivalent certification preferred.
 Experience working with SCCM preferred.
 Experience with large-scale high availability environments (5000+ endpoints).
 Experience with end-user computing backup solutions is a plus.
 Experience with enterprise level Windows 10 upgrades is a plus.
 Experience supporting on-premise and work-at-home employees is a plus.
 Very strong service-oriented skillset.
 Deep knowledge of IT security for end user computing devices.
 Ability to maintain the highest level of confidentiality.
 Excellent interpersonal, written, and oral communication skills.
 Ability to work in a team-fostered environment.
 Ability to work in a multi-tasked environment.