dgm-wfm in chennai

posted
contact
randstad india
position type
permanent
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posted
location
chennai, tamil nadu
function
ITeS & BPO
position type
permanent
experience
10 To 18
reference number
947403
contact
randstad india

job description

dgm-wfm in chennai

You will consult with local managers, project managers and other key players to define WFM requirements to meet program metrics.

� You will compile and interpret statistical information to calculate and project staffing requirements of department.

� Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecasting.

� You will proactively build strategies to meet near term and future staffing requirements and also meet the budget goals of the business.

� Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.

� Drive and own the oversight from WFM prospective of client KPI as well as internal efficiency delivery, while keeping all stakeholders engaged

Benefits
We are trusted custodians and long-term partners to 100+ leading brands with presence in the US, the UK, India and Philippines. Our 'right shore delivery model offers solutions covering complete customer life-cycle across

Client Introduction
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with presence in the US, the UK, India and Philippines. Our 'right shore delivery model offers solutions covering complete customer life-cycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

skills

WFM TA

qualification

WFM technical and process knowledge

� Must understand IEX, Verint and Genesys WFM suits

� Other WFM application experience preferred but not required

� Proven track record of people and process development

� LEAN / Six-sigma green belt certification / methodology (Black Belt Certification preferred)

� COPC Certification preferred